Marketing and Clients Relations Executive

Sales & Marketing

1. Assist in boosting social media presence by ensuring our digital marketing delivers on set targets
2. Create sales leads and convert them into sales - Assist the marketing lead to ensure branding is consistent with our brand guide i.e. colours, font, themes and cuts across all marketing collateral
3. Develop direct marketing plans and ensure implantation, monitoring and evaluation - Project manage all company project and stakeholder activities

Client Relations

Communication and relationship management

1. Act as the primary point of contact for players, parents, and guardians regarding academy matters, including schedules, policies, and events.
2. Maintain clear communication channels between parents, coaches, and the club administration to ensure information is shared effectively and in a timely manner.
3. Regularly communicate updates and announcements regarding match schedules, training times, and club news via email, website updates, and social media.
4. Conduct check-ins with parents to ensure satisfaction with the academy's services and their child's progress.
5. Represent parents' and players' views in discussions with the coaching staff and club management.

Conflict resolution and issue management

1. Be the first point of contact for parents to raise questions or concerns and work toward a timely resolution.
2. Escalate complex or unresolved issues to the appropriate senior management or welfare officers.
3. Document and record all interactions, including complaints and how they were resolved.
4. Ensure confidentiality is maintained when dealing with sensitive information.

Growth and marketing support

1. Promote the academy by encouraging positive word-of-mouth and turning satisfied parents into club ambassadors.
2. Collaborate with the marketing team to share content and updates that can be used on the academy's website and social media channels.

Essential skills and qualifications

1. Strong interpersonal and communication skills (both verbal and written) to build rapport and manage relationships effectively.
2. Excellent problem-solving and organizational abilities to manage various issues and administrative tasks efficiently.
3. A deep understanding of the football industry and a genuine passion for sport are beneficial.
4. Experience in a customer-facing or administrative role, preferably within a sports or youth-focused organization.
5. Proficiency with technology, including CRM software and social media platforms, for communication and data tracking.
6. The ability to work both independently and collaboratively within a team.
7. Sensitivity and professionalism when handling confidential information and delicate situations.